Waugh Infrastructure Management Ltd has been associated with a wide range of Service Delivery Contracts across New Zealand. These include water services, transportation, parks and community facilities, and professional services provision.
In the course of this, we have developed an excellent understanding of the client’s requirements in an ever-changing market, which requires:
- stronger governance,
- improved efficiency
- more responsible financial management.
This environment is very focussed on the manner in which councils develop and deliver services and the structure of the local government sector.
In light of the above, it is important that Councils ensure that their adopted Levels of Service and operational expectations are clearly defined and documented whether service delivery is provided in-house or outsourced.
Retention of knowledge and quality management is vital components in achieving this.
In 2015, Grant Holland wrote the IIMM 2015 section on Service Delivery which discussed a more integrated view of procurement and the consideration of the five-case business model.
“The Waugh team care for their work as if they were fully engaged employees of Council, and commits expenditure as if they were paying rates where they are working”
Waugh Infrastructure Management specialises in:
- Developing clear and appropriate procedures and processes
- Documenting procedures and processes
- Ensuring all parties involved know their expectations
- Institutional knowledge is captured
- Measuring success by establishing frameworks
- Providing fit for purpose solutions
Waugh Infrastructure has successfully updated and completed numerous Service Delivery Contracts for Local Authorities, including large metropolitan contracts and mixed Urban/Rural Contracts.
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We have also developed service delivery agreements to provide a ‘common point of truth’ for service levels and performance.
Most Waugh Infrastructure staff have extensive local authority operations and asset management backgrounds, resulting in an intimate understanding of the sector and the funding sources.
This team cares for their work as if they were fully engaged employees of the Council and commits expenditure as if they were paying rates where they are working.
Waugh Infrastructure Management looks forward to assisting you in defining the operational expectations and developing and documenting operating procedures to ensure the efficient delivery of services.