FACTS AT A GLANCE
- Standard Template
- Focussed on the audience
- Living Document
- Valuable AM Tool
- One location for information
- Identify Contingency Plans
- Identify Health & Safety issues


Introduction
Waugh Infrastructure Management Ltd has been associated with several projects developing Operation and Maintenance manuals for facilities and pump stations across New Zealand to support Councils:
- Operational strategies
- Maintenance procedural information
- Levels of Service
- Assist with succession planning by capturing institutional knowledge
- Ownership of intelligence/information
- Whilst incorporating all the relevant information from historical documents and other resources
We appreciate that the Operation and Maintenance Manual should be focused on the audience, i.e. Engineer, Asset Manager, Operator or any combination of those mentioned above.
The very comprehensive template we have developed is a living document for the Engineer, Asset Manager, and Operator.
This provides a valuable asset management tool for the Engineer, Asset Manager, and Operator to perform daily operations or planning while creating a vehicle to capture and document future changes or improvements.
This will provide you with a one-stop repository for day-to-day operations in an ever-changing world where service delivery and continuity are paramount.
“We will deliver living documents based on institutional knowledge and historical information to enable clear explanations of individual responsibility and authority”
Outputs
We have developed a standard template that is modified to suit the individual pump station or facility and the client’s requirements. The key components are:

The Manual will identify contingency plans and health and safety issues.
It will provide a single location for information and technical support data, enabling the manuals to be fully standalone and transportable, whether to a site, office, or presentation.
Conclusion
Effective operation and ongoing maintenance are critical to the long-term viability of the Pump Station/Facility.
By making these activities easier to understand – especially by outlining what to do when – an Operations and Maintenance Manual can help ensure that your Pump Station/Facility is operated and maintained efficiently and effectively in the long term.
Comprehensive current manuals recognise that Pump Stations and Facilities are:
- CRITICAL (assets and systems)
- COMPLEX (controls and interconnections)
- LIVING (comprises moving, sensitive components)
- HIGH PROFILE (consequence of image damage if all goes wrong)
- EXTERNALLY MONITORED (often by way of consents)
- EXTREMELY HIGH CAPITAL (some 25% of asset set value)
- DEMANDING (on staff skill set)
- VISIBLE (almost always above ground)

