Waugh Infrastructure Management Ltd has been associated with a number of Service Delivery Contracts across New Zealand. In the course of this we have developed an excellent understanding of client’s requirements in an ever changing market, which requires:
- stronger governance,
- improved efficiency
- more responsible financial management.
This environment is very focussed on the manner in which councils develop and deliver services and the structure of the local government sector.
In light of the above it is important that Councils ensure that their adopted Levels of Service and operational expectations are clearly defined and documented whether service delivery is provided in house or out sourced. Retention of knowledge and quality management is key components in achieving this.
Among others, Waugh Infrastructure specialises in:
- Developing clear and appropriate procedures and processes
- Documenting procedures and processes
- Capturing institutional knowledge
- Ensuring all parties involved know their expectations
Waugh Infrastructure has successfully updated and completed numerous Service Delivery Contracts for Local Authorities; including large metropolitan contracts and mixed Urban/Rural Contracts.
Majority of Waugh Infrastructure staff has extensive local authority operations and asset management backgrounds, which has resulted in an intimate understanding of the sector, and also the funding sources. This team cares for their work as if they were fully engaged employees of Council, and commits expenditure as if they were paying rates where they are working.
Waugh Infrastructure looks forward to assist you in defining operational expectations, developing and documenting operational procedures to ensure efficient delivery of services.